Service Cloud

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Boost productivity and improve customer service with Salesforce Service Cloud — your smarter path to performance.

Salesforce Service Cloud is a customer service platform that helps businesses deliver fast, personalized support across channels like email, chat, and social media. It streamlines case management, automates tasks with AI, and provides a unified view of customer interactions. With tools for self-service, field service, and real-time analytics, it boosts agent productivity and improves customer satisfaction, all while being scalable and customizable for different business needs.

Whether you're starting fresh or looking to optimize an existing Service Cloud setup, our team is here to help with strategic, scalable solutions.

Features Include:

  • Omni-Channel Support

  • Self Service

  • Einstein for Service Cloud

  • Field Service

  • Service Cloud Voice

  • Incident Management

A Guide to Getting the Most Out of Your CRM

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The key to successfully maximizing efficiency is investing in the right CRM, integrating it into your processes, and continually optimizing.
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Invest in a solution that will continue to innovate, integrate, and adapt for the future of your business.
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Salesforce Leadership

Hans Hendershot

Hans H. Hendershot

Principal

In his position, Hans is responsible for leading the Firm's Salesforce consulting practice. He holds experience with strategic technology services and solutions including infrastructure and networking, IT security, ERP and CRM, business analytics, custom application development and business planning. Serving as a trusted business advisor, Hans guides his clients through advancements in technology, from assessing their business needs to implementing the right solution and supporting their systems.
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Noel Datko

Noel M. Datko

Principal

Noel helps organizations realize results through technology implementations and integrations. He assists organizational leadership design business processes that will be successful with the Salesforce platform and enable them to integrate and scale with other connected environments.
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